Aged Care FAQs

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What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that provides funding to eligible people with disability for reasonable and necessary supports to improve independence, participation, and quality of life.

Who is eligible for the NDIS?

To be eligible, you must:

  • Be under 65 years of age at the time of application
  • Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa
  • Live in Australia
  • Have a disability that is likely to be permanent and results in substantially reduced functional capacity

Eligibility is determined by the National Disability Insurance Agency.

What supports does the NDIS cover?

The NDIS funds reasonable and necessary supports across three budgets:

  • Core Supports: Help with daily living (e.g., personal care, cleaning)
  • Capacity Building: Skill development (e.g., therapy, employment support)
  • Capital Supports: High-cost items (e.g., assistive technology, home modifications)
What is Core Support?

Core Supports are the most flexible part of an NDIS plan. They help with everyday activities such as personal care, household tasks, consumables, social participation, and transport. These supports are designed to meet your daily needs and improve your independence.

What is Capacity Building support?

Capacity-building support helps you build independence and skills. This includes therapies (such as occupational or speech therapy), employment support, social skill development, and training for participants or carers to better manage NDIS plans.

What are Capital Supports?

Capital Supports fund higher-cost, long-term investments such as assistive technology (e.g., wheelchairs, communication devices) and home modifications (e.g., ramps, bathroom rails) to improve safety and accessibility.

What is an NDIS-registered provider?

An NDIS-registered provider is an individual or organisation approved by the NDIS Quality and Safeguards Commission. They meet strict government standards for safety, quality, and service delivery. Agency-managed participants must use registered providers.

What is the difference between registered and unregistered NDIS providers?

Registered providers meet NDIS compliance and quality standards. Unregistered providers are not officially approved but can still deliver services to participants who are self-managed or plan-managed, offering more flexibility.

How do I find NDIS service providers in Australia?

You can find providers through the NDIS Provider Finder tool, support coordinators, Local Area Coordinators (LACs), or online directories. Always compare services, experience, and reviews before choosing.

Can I choose my own service providers?

Yes. If your plan is self-managed or plan-managed, you can choose both registered and unregistered providers. If your plan is agency-managed, you must use registered providers.

What is an NDIS plan manager?

A plan manager is a professional funded by the NDIS to manage the financial side of your plan. They process invoices, pay providers, keep records, and help you track your budget.

How often is an NDIS plan reviewed?

Plans are usually reviewed every 12 to 24 months. Reviews may happen sooner if your situation changes or your plan is ending.

Can I change my NDIS plan?

Yes. If your circumstances change, you can request a plan reassessment or variation to ensure your supports continue to meet your needs.

How has NDIS pricing changed in 2026?

NDIS pricing has moved toward greater national consistency. There have been modest increases in support worker rates and changes such as shorter billing increments and updated rules around provider travel costs.